IVSAINT respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).
1. Information We Collect
We may collect the following personal information:
- Full name
- Contact details (email address, phone number)
- Delivery and billing address
- Payment-related information (processed securely via third-party providers)
2. Use of Information
Your personal information is used to:
- Process and fulfill orders
- Communicate order updates
- Improve our services and customer experience
- Comply with legal and regulatory obligations
3. Information Sharing
We do not sell or trade your personal information. Information is only shared with trusted third parties (such as courier and payment service providers) strictly for order fulfillment purposes.
4. Data Security
We take reasonable technical and organisational measures to protect your information against loss, misuse, or unauthorised access.
5. Your Rights
You have the right to:
Withdraw consent for marketing communications
Request access to your personal information
Request correction or deletion of your information
Shipping Policy
IVSAINT delivers within South Africa.
1. Processing Time
Orders are processed within 1–4 business days, excluding weekends and public holidays.
2. Delivery Time
Delivery typically takes:
- 5–10 business days for major cities
- 5–14 business days for outlying areas
Delivery times are estimates and may vary due to courier delays beyond our control.
3. Shipping Fees
Shipping fees are calculated at checkout.
IVSAINT may offer free shipping on orders over a specified amount, as communicated on the website.
4. Order Tracking
Once shipped, you will receive a tracking number via email/whatsapp.
5. Failed Deliveries
If a delivery fails due to incorrect address details provided by the customer, additional delivery fees may apply.
Contact support@ivsaint.com